Privacy Policy
Last updated: June 9, 2026
Your calm matters — so does your privacy. This policy explains what we collect, why, and the choices you have. We keep it human and we keep it minimal.
Information we collect
We collect the information you give us and a little we need to run the service safely.
- Account details: name, email, and password.
- Booking details: services, times, and locations you choose.
- Payment information, processed securely by our payment partners.
- Provider verification data for Scratchers (ID verification and application review).
- Usage and device data to keep the app reliable and secure.
How we use your information
- To create and manage your account and bookings.
- To match Scratchies with vetted Scratchers near them.
- To process payments and send receipts.
- To keep the platform safe and prevent fraud or abuse.
- To send service updates and, only with consent, marketing.
How we share information
We never sell your personal data. We share only what's needed: relevant booking details between a Scratchie and their matched Scratcher, and limited data with trusted service providers (such as payment and verification partners) under strict agreements.
Data security
We use encryption, access controls, and regular reviews to protect your data. No system is perfectly secure, but we work hard to keep yours safe and to notify you promptly if something goes wrong.
Your rights & choices
- Access, correct, or delete your personal information.
- Opt out of marketing communications at any time.
- Request a copy of the data we hold about you.
- Close your account whenever you like.
Contact us
Questions about your privacy? Email us at hello@scratchy.app and we'll help.